Quality Management

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As an expert organisation, the State Audit Offices attaches utmost importance to professional quality management (QM). Since 2007, we have been able to rely on our own quality management manual, which helps to continuously reach the aspired goal of excellence in audit processes and findings. Since 2015, we have also been using the CAF (Common Assessment Framework), the European quality management system for the public sector, and seek regular feedback from our auditees. In 2015, the State Audit Office commissioned a client survey among the members of the Lower Austrian state parliament as well as among its own staff. These anonymous surveys identify strengths and potentials and provide insights on how to further develop public-sector audit in Lower Austria with a client-centric focus based on international standards.

 

pdfSurvey of audit clients 2010

pdfSurvey of members of parliament 2015

pdfSurvey of audit clients 2015

CAF-Guetesiegel

Europäisches Qulifitätszertifikat
Der CAF (Common Assessment Framework) ist das für den öffentlichen Sektor entwickelte Qualitätsbewertungs - und Qualtätsmanagementsystem der Euopäischen Union.